Managed Services

Your customers expect your network to be available 24 hours a day, 7 days a week. Expectations of the network and applications have become more and more demanding, even though technology has become more complex and widely deployed. Most IT staffs have not expanded to keep pace with this proliferation of technology and have found it almost impossible to effectively meet the demands of users and customers. TECcare Managed Services were created to bridge the gap that exists in today’s environment.

TEC has been providing managed solutions in the data and voice marketplace for over 10 years. We are able to equip our customers with a fully managed solution that marries TEC technical engineering support with a manufacturer’s maintenance plan. What makes our solution unique for our customers is our ability to manage not just WAN access devices, like a WAN provider (Carrier) is able to do, but also to manage and maintain other business-critical devices in the network.

• Proactive monitoring, fault isolation, and remediation
• Service levels ranging from 8×5 to 24x7x365
• Coordination with ISP, Telco and hardware maintenance vendors
• Support for Routers, Switches, Firewalls, Cisco Unified Communications Manager and CM Express, Unity, and Voice Gateways
• Multiple Network Operations Centers (NOCS) for redundancy and time-of-day support
• Reporting for IT and Executive level management